Zeldesk Privacy Policy

How we protect your privacy on Zeldesk.com and when you use our services

Zeldesk and its affiliates provide services to help you run your business, including a platform to host your own Zeldesk database. As part of the execution of these services, we collect data about you and your company. This data is not only essential for the execution of our services, but also essential for the security of our services and all our users.

This policy will explain about the information being collected, why and what are our usage.

Information collected:

Most of the personal data we collect is directly provided by our users when we register and use our services. Other data is collected by recording interactions with our services.

Account and Contact Data: When you register on our website to use or download any of our products, or to subscribe to one of our services (Free Trial, etc.), or fill out one of our contact forms, you voluntarily give us certain information. This usually includes your name, your company name, your e-mail address, and sometimes your telephone number, your mailing address (where an invoice delivery is required), your industry and your interest in Zeldesk, as well as your name. a personal password.

The details of all credit / debit cards and personally identifiable information will NOT be stored, sold, shared, rented or rented to third parties.

Zeldesk will not pass any debit/credit card details to third parties and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card / Debit Card processing, including for recurring payment processing.

Zeldesk takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (accounts.zeldesk.com) cannot guarantee the security of any information that is disclosed online.

Zeldesk is not responsible for the privacy policies of the websites to which it refers. If you provide information to such third parties , different rule regarding the collection and use of your personal information may apply. If you have questions about the usage of the information collected, contact these third party entities directly.

Website policies and its terms and conditions may be modified or updated from time to time to meet requirements and standards. Therefore, customers are encouraged to check these sections frequently to be aware of changes made to the website. The changes will come into effect on the day of publication.

Application Data: When you apply for a job on our website or through an employment agency, we generally collect your contact information (name, email, phone), as well as any information you choose to share with us, in your account, letter of introduction and your curriculum vitae. If we decide to send you a job offer, we will also ask you to provide additional personal information in order to comply with our legal obligations and the requirements of personnel management.

We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious, beliefs, trade union, membership and sexual life.

Browser Data: When you visit our website and access our online services, we detect and store your browser language and geo location, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.

Customer Database: When you subscribe to a Zeldesk Cloud service and create your own Zeldesk database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.

How we use this information

Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymized form in order to analyze service trends.

If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event, for both direct marketing purposes and in order to facilitate the preparations and booking for the event.

If you have expressed interest in using Zeldesk or otherwise asked to be contacted by an Zeldesk service provider, we may also transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the purpose of contacting you to offer their local assistance and services.

Job Application Data: We will only process this information as part of our hiring process to evaluate and track your application and during the process of preparing your contract if we decide to send you a job proposal. You can contact us at any time to request the deletion of your information.

Browser Data: This automatically recorded data is analyzed anonymously to maintain and improve our services. We will only correlate this data with your personal information when required by law or for security reasons if you have violated our Acceptable Use Policy.

Customer Database: We only collect and process this data on your behalf in order to perform the services to which you are subscribed, and according to the instructions you have explicitly given when registering or configuring your service and also from your Zeldesk database.

Our support staff and engineers may access this information in a limited and reasonable manner in order to resolve any problem with our services, or at your explicit request for assistance, or if the law requires it, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services safe.

Accessing, Updating or Deleting Your Personal Information

Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on Zeldesk.com. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration billing and tax reporting reasons).

Application Data: You can contact us at any time to request access, update or regarding deletion of information about your application.

Customer Database: : You can manage any data collected in your databases hosted on Zeldesk.com at any time, using your administrative credentials, including modifying or deleting the personal data stored therein.

At any time, you can export a full backup of your database via our control panel, to transfer it or to manage your own backups / archives. You are responsible for processing this data in accordance with all privacy rules.

You can also request the removal of your entire database at any time via your control panel.

When you use the Zeldesk Database Upgrade service, your data is automatically deleted after your upgrade was successfully completed, and may also be deleted upon request from you.

Security retention period: We store a copy of your data in our backups for security reasons, even after they have been destroyed by our live systems. Please refer Data Retention for more details.

Security

We understand the importance and sensitivity of your personal data and we take number of steps to ensure that this information is securely processed, stored and protected against data loss and unauthorized access. Our technical, administrative and organizational security measures are described in detail in our security policy.

Third Party Service Providers

To support our operations, we rely on several third party service providers. They help us with various services such as payment processing, web analytics, cloud hosting, marketing communication, and more.

Whenever we share data with these service providers, we make sure that they use them in accordance with the data protection legislation ,processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract .

Here is a list of the service providers which we currently use, why we use them, and what kind of data we share with them:

Service Provider

Paypal
(PCI-DSS compliant)
Privacy & Security.

Purpose

Payment processing on Zeldesk.com.

Share Data

Shared with Paypal: Order details (amount, description, reference), Customer name and email Only stored by Paypal: credit card info.

Ingenico Payment Services
(PCI-DSS compliant)
Privacy & Security.

Payment processing on Zeldesk.com.

Shared with Ingenico:Order details (amount, description, reference), Customer name and email Only stored by Ingenico: credit card info.

Google LLC
Privacy & Security.

Infrastructure and hosting, DDOS Protection .

Hosted by Google: Production data from Zeldesk.com and its affiliate services, including Customer Databases.

Amazon Web Services, Inc.
Privacy & Security.

Infrastructure and hosting .

Hosted by AWS: Database Upgrade services including customer databases currently being upgraded.

Data Retention

Account & Contact Data: We will only keep this data for the period necessary for the purposes for which it was collected, as stipulated in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.

Job Application Data: If we do not hire you, we may keep the information you provided for up to two years in order to contact you again for any new work proposal that may arise, unless you ask us not to do so. If we hire you, your personal information will be kept for the duration of your employment contract with us, and then afterwards during the legal retention period applicable in the country where we used you.

Browser Data: We will only keep this data for a short time, usually 2 months, unless we have to keep it in connection with a legitimate concern related to the safety or performance of our services or as required by law .

Customer Database: we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the Zeldesk Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed. For databases uploaded to the Zeldesk Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade, and may be deleted earlier upon request.

Safety Retention Period:

As part of our security policy, we always try to preserve your data from accidental or malicious deletion. As a result, after deleting your personal information (account and contact data) from our database at your request, or after deleting any personal information from your database (customer database), or if you delete your entire database, is not immediately removed from our backup systems, which are secure and unalterable. Personal data may remain stored for up to 12 months in these backups until they are automatically destroyed. We will not use these backup copies of your deleted data for any purpose other than maintaining the integrity of our backups unless you or the law requires us to do so.

Transfer of Data

Hosting Services

Hosting Locations: Customer databases are hosted in the Zeldesk data center closest to where they are based: India , Singapore and UK. Customers can request that their data be moved to one of the other data centers.

Backup Locations: Backups are replicated across multiple continents to meet our disaster recovery goals. They are located in the following countries, regardless of the place of accommodation: India and Singapore.

International Staff

In some cases, the personal data mentioned in this Privacy Policy may be accessed by staff members of Zeldesk subsidiaries in other countries. This access will always be for the same purpose and with the same measures of protection of privacy and security as if it were done by our own local staff. Therefore, all the guarantees we provide are therefore always remain valid.

Disclosure to third parties

Unless explicitly stated above, we do not sell, trade or transfer your personal data to third parties. We may share or disclose aggregated or de –identified information for research purposes or to discuss trends or statistics with third parties.

Cookie Policy

Cookies are small pieces of information sent by our servers to your computer or device when you access our services. They are stored in your browser and then returned to our servers so we can provide contextual content. We use them to support your activities on our website, such as your session (so you do not have to login again).

Cookies also helps us to understand your preferences based on previous or current activities on our website (the pages you visited), your language and your country, which allows us to provide you with enhanced services. . We also use cookies to help us compile aggregate traffic and site interaction data so we can offer better experiences and tools in the future.

We also use third-party services, such as Google Analytics, that define and use their own cookies to identify visitors and provide their own contextual services. You can choose to have your computer notify you whenever a cookie is sent, or you can choose to disable all cookies. Each browser is a little different, check your browser's Help menu for the correct way to change your cookie or check out the links below.

• Chrome: https://support.google.com/chrome/answer/95647?hl=en.

• Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10.

• Safari: https://support.apple.com/kb/PH21411.

• Firefox: https://support.mozilla.org/products/firefox/cookies.

• Opera: http://www.opera.com/help/tutorials/security/cookies/.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

Policy Updates

We may update this Privacy Policy from time to time to clarify or comply with legal obligations. "Last updated" text mentioned at the top of the policy indicates the latest revision, which is also the effective date of those changes. If you continue to use our services after such a change, you have already agreed to our updated policy.

Contacting Us

If you have are any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to the Zeldesk Helpdesk:

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